Service Level Agreements


Published custodial service level standards help ensure that University facilities are cleaned to a consistent level that enables the operation of the campus in support of KU's mission of education and research. The standards help set customer expectations for cleanliness and performance expectations for Facilities Services Custodial employees.

Custodial Quality Assurance (QA) programs help maintain cleanliness to the established standards. Custodial supervisory staff will conduct a QA walk through inspection for each custodial area of responsibility once per month to check conditions. Customers are also encouraged to provide feedback and report custodial needs by submitting on online work request or by calling 785-864-4770.


Common Areas

Common areas include but are not limited to hallways, lobbies and building entries, restrooms, break rooms, elevators, etc.

Daily

  • Trash/recycling pick up
  • Sweep, wet mop/sanitize restroom floors
  • Clean/sanitize restroom fixtures (toilets, urinals, mirrors, sinks, dispensers)
  • Keep restroom supplies stocked (paper products, soap, etc.)
  • Clean/sanitize drinking fountains
  • Mop or vacuum floors, spot clean walls, and clean/sanitize buttons in elevators
  • Spot mop/sweep other areas as needed, including interior stairwells
  • Vacuum or sweep building entry areas and mats, spot mop as needed
  • Clean glass on building primary entry doors
  • Remove snow and scatter ice melt outside building entries (as needed seasonally)

Weekly

  • Low dusting (object-free, flat surfaces at or below eye level)
  • Wet mop hard floor interior stairwells, vacuum carpeted interior stairwells
  • Clean hand rails, including interior and exterior stairwells
  • Remove leaves/trash from exterior stairwells and near building entries

Monthly

  • High dusting (object-free, flat surfaces above eye level)
  • Scrub floors and walls in bathrooms
  • Clean chrome or brass fixtures on doors

Annually or As Needed

  • Clean overhead vents and diffusers
  • Deep scrub/wax tile floors in hallways (project work during break periods)
  • Extract and bonnet carpet floors (also by request)

Classrooms

The cleaning tasks and frequencies in this section apply to classroom areas. This does not include offices or labs.

Daily

  • Erase whiteboards/blackboards
  • Dust mop/sweep hard floors, vacuum carpeted floors, spot wet mop as needed
  • Spot clean desks
  • Remove trash/recycling
  • Trash pick up

Weekly

  • Low dusting (object-free, flat surfaces at or below eye level / no personal items, computer equipment, books etc. will be moved)
  • Fully clean whiteboards/blackboards

Monthly

  • Spot mop, spot vacuum, dust mop
  • Student desks cleaned
  • High dusting (object-free, flat surfaces above eye level)
  • Clean chrome or brass fixtures on doors

Annually or As Needed

  • Clean overhead vents and diffusers
  • Deep scrub/wax tile floors
  • ¬†Extract and bonnet carpet floors (also by request)

Offices

The cleaning tasks and frequencies in this section apply to department offices. This generally does not include attached bathrooms. Surfaces on which personal items or other objects are sitting are not included in cleaning. Clear surfaces are cleaned. Occupants may periodically remove items if they desire an area to be dusted or cleaned. Custodial Services is not responsible for cleaning personal area rugs that are not KU property.

Monthly

  • Spot sweep or dust mop, spot vacuum, spot wet mop only as needed
  • Wet mop hard floors, vacuum carpet
  • Low dusting (object-free, flat surfaces at or below eye level / no personal items, computer equipment, books etc. will be moved)
  • High dusting (object-free, flat surfaces above eye level)
  • Clean chrome or brass fixtures on doors

Annually or As Needed

  • Clean overhead vents and diffusers
  • Deep scrub/wax tile floors
  • Extract and bonnet carpet floors (also as requested)

Laboratories

Laboratory cleaning tasks are generally limited by customer request to mopping floors, cleaning object-free, flat surfaces and dumping "non-sharps" trash weekly. Alternate arrangements may be made as needed, but must be established between the appropriate Custodial Supervisor and the customer on an individual basis Alternate arrangements should be documented in writing. Please contact Facilities Services at 785-864-4770 to be referred to the appropriate Custodial Supervisory staff member.


Specialty Areas

Specialty areas include, but are not limited to, theaters, auditoriums, gyms, day-cares, etc. The arrangements for these facilities must be established between the appropriate Custodial Supervisor and the customer on an individual basis. These arrangements should be documented in writing. Please contact Facilities Services at 785-864-4770 to be referred to the appropriate Custodial Supervisory staff member.